Conducting Difficult Performance Conversations

OVERVIEW Providing feedback regarding performance gaps can cause any professional some anxiety. Learning to effectively discuss sensitive topics and remain composed is a critical management skill. Using tenets of emotional intelligence, this workshop helps participants develop skills to discuss performance with subordinates in a constructive, organized and reflective way to stimulate learning. PARTICIPANTS WILL: - Understand the supervisor’s responsibility for having performance conversations. - Recognize the value and importance of documentation. - Know how to clearly articulate expectations and how they have not been met. - Address problematic behaviors and develop plans for improving them. - Manage negative emotions and reactions. WHO SHOULD ATTEND? Professionals new to managing others or who want to enhance their emotional intelligence and tact when confronting difficult conversations with employees. WORKSHOP FACILITATOR Ellen Hewitt Director, National College Transition Network, World Education, Inc.