Operations Specialist

Merchants Fleet Management
Job Description

Purpose: Responsible for timely processing and the analysis of various types of Fleet leasing transactions that can include but not limited to:  inventory sales, payoffs and disposition. Validate all required documents, dates and information have been provided and is accurate.  Through a proactive process resolve, escalate and partner with Merchant associates to process off lease vehicles within Service Level Standards.  Develop relationships with third party providers for required and/or missing documentation.

Key Responsibilities:

(80%) – Process transactions

  • Process various off lease transaction types.
    • Validate required documents, dates and information have been provided and is accurate.
    • Research processing questions or topics and communicate findings to the appropriate parties.
  • Monitor exceptions and ensure timely response from business partners and third-party vendors.
    • Escalate aged items and drive resolution.
  • Suggest process improvements to enhance quality, improve productivity and minimize risk.

(10%) – Daily Workflow Reporting

  • Run daily workflow reports.
  • Engage management when processing days are at risk.
  • Provide volumes and aging status to management during weekly meetings.

(5%) – Business Relationships

  • Work closely with the Operations, Purchasing, Customer Service and Transportation team members and management.
  • Contact third party vendors and develop contact list for future requests.

(5%) – Additional projects as assigned.


  • Experience in customer service and outbound calling. 


  • Strong time management, effective planning and organizational skills.
  • Excellent written and oral communication skills.
  • Ability to interpret and analyze data.
  • Strong processing skills in a fast-paced environment.
  • Ability to successfully interface with peers, management and business partners.
  • Strong computer skills with experience in Microsoft Word, Excel, and Outlook. 


  • Bachelor’s Degree in Accounting/Finance preferred.
  • Minimum two to three years of customer service and/or business processing experience. 
Contact Information